Return & Refund Policy

Updated on 7/7/2022

Canceling an order - Added 11/3/2022 (Scroll to the bottom to view)

Shipping and handling speed based on order total - Added 12/6/2022 (Scroll to the bottom to view)

Self-Service Returns - Added 10/13/2023 (Scroll to the bottom to view)

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If you are not entirely satisfied with your purchase, we’re here to help.

Return/Refund Eligibility

Our return/refund eligibility lasts 30 days from the date you received your item. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. NO EXCEPTIONS.

Refund Amount

The amount paid for shipping items being returned will more than likely not be refunded - please read to understand exceptions.

In short, the cost of shipping the item to you and the cost of the return shipping is paid by the customer.  Shipping costs to or from are not refundable.

The amount of the price paid for the products purchased is eligible to be fully refunded, see below for information about a potential restock fee and orders that qualified for free shipping*.

Shipping fees are not refunded unless the mistake was on our end, see 'who pays the return shipping?' below for more info.

*If your purchase qualified for free shipping and the mistake was made by the customer causing the need to return the item(s), the actual cost of the shipping will be deducted from the refunded amount.

Who pays for the return shipping?

Well, someone has to pay for the return shipping after all so it's going to be you or us.

Here is what determines who pays the return shipping:

The customer pays return shipping when:

• You simply ordered the wrong part or changed your mind.

We pay the return shipping when:

• Somehow you were shipped an incorrect item meaning you received a product that was not what you had ordered.  Or, you received an item that was damaged during shipment.  Or, Ryan specifically told you we would over a phone call or email.

Where to ship your returned item:

iGoPro Lawn Supply
Attn: Ryan Sciamanna
34 Marcel Dr
Edgewood, KY 41017

(Do not send your return to the manufacturer or distributor that may have shipped it to you are our behalf.)

*Send us the tracking number to ensure we know when your return arrives at our facility.  Failure to do so may delay or refund or the package could be stolen from our mailroom since we didn't know to look for it.

Please send the tracking number to admin@igoprolawnsupply.com.

Our facility has multiple mailrooms and if you do not let us know to expect your returned item by providing us with the tracking number, there is a chance we will never find it or it could be removed or stolen if left in the mailroom too long.

Re-Stock Fee If Applicable

Returns are subject to a $25 restocking fee even if returned new and in the original box. 

We encourage you to take pictures of the items you are returning and the box you are shipping them back to us in because we will be doing the same once we receive the items back.  Our return policy has been getting abused so we reserve the right to pre-rate the amount of the refund we give based on the condition of the item returned including refusing to issue a refund.  If your refund is refused, you have the option to pay for the return shipping so at least you have the item.

Rarely enforced, but there is a safeguard in case an item is returned damaged, missing parts, or excessive time helping you with your original purchase or return.  Processing returns, re-listing items, and shipping for a second time takes time and money.  iGoPro Lawn Supply reserves the right to enforce the restocking fee on a case-by-case basis.  We take the condition of the item and time involved in each specific return to determine if the restocking fee needs to be enforced and if $25 will cover the time to clean and replace parts to possibly put the returned item up for resale.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

If the re-stock fee is applied to your return, your refund will be sent via a company check to your shipping address.

Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Items Returned In Used or Abused Condition or Missing Parts

We reserve the right to not refund any additional costs or loss of value associated with your returned item based on the condition we receive it back in!  

This means if your item is returned in used or abused condition, or is missing parts, we will determine a re-sale value based on the item's condition and/or cost of replacing the missing parts before resale.  The difference between that amount and the purchase price minus the $25 re-stock fee will be the amount of your refund via a company check in this scenario.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, on the day or next business day we receive your returned item.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at admin@iGoProLawnSolutions.com.

Sale items (if applicable)

Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@iGoProLawnSolutions.com and send your item to: iGoPro Lawn Supply, Attn: Ryan Sciamanna, 34 Marcel Dr, Edgewood, KY 41017.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: iGoPro Lawn Supply, Attn: Ryan Sciamanna, 34 Marcel Dr, Edgewood, KY 41017.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Canceling an order

We've added 'canceling an order' to our return and refund policy because time and time again we receive an order and then within a matter of minutes or hours of receiving the order we get an email to cancel the order.

1st things 1st - we are happy to cancel an order if possible.  

The problem arises when we immediately process an order, which we typically do if the order is received during business hours, we may not be able to stop the order from shipping.  Since some of our suppliers ship some of our customer orders for us directly to the.  If they have already started processing your order, it cannot be stopped.  This can occur within 1-2 minutes of us receiving your order.

Shipping and handling speed based on order total

We do not work 'shipping costs' into our product's sale price.  For any order under $350, the handling time may be up to 3 business days after the order is received.  For example, this means you may purchase a product on a Monday before 2:00 PM it may not be shipped until Thursday of that week.  Typically there is only a 1-day delay.  The reason for this is so we can transfer the product between our facilities to reduce the shipping cost to offset payment processing fees and overhead expenses that would typically not be covered if we were to ship small orders immediately upon receipt.  Thanks for understanding.  Our business model is to serve companies and municipalities with bulk orders but we are happy to send a single low-cost item to a homeowner, we are not willing to lose money in the process of fulfilling small orders.  

Self-Service Returns

Self-service returns are provided to make it easier for you to return your order if needed.  All other aspects of our return policy apply to self-service returns.