Política de reembolso

If the item has been used or installed, it is not eligible for a refund.  Electrical parts cannot be returned.

If an item arrives damaged, please notify us immediately and send us pictures of the packaging and damaged product.  We will need these photos to submit a damage claim to the shipping carrier for reimbursement.  If this happens, we are more than happy to issue you a refund or re-ship your order; just let us know your preference.

Free returns:

If you do not want to worry about any costs associated with a return and refund, put your machine's model and serial number (and other applicable details) in the note section when placing your order on the checkout page.

Canceling an order:

Once an order is in the possession of the shipping carrier, it cannot be canceled.  Most orders are processed within 1 hour of us receiving the order during business hours.  With that said, if we are able to cancel your order, we will issue a full refund.  If we cannot cancel the order because it has already shipped, you may follow the return and refund policy outlined below.

Self-service returns:

You can request a return by logging into our website.  Our website does allow our customers to request a return when logged into their account.  Please understand you may receive an email from us letting you know your return was declined.  This does not mean you cannot return the item for a refund per our return and refund policy outlined below.  All that it means is the information you provided when requesting the return does not qualify for us to provide you with the return label.  The cost of the return label will be your responsibility.

If you purchased Antego brand tires, rims, or wheel & tire assemblies, please email us with the reason for your return.  We will work with Antego to get you a return label and refund.  Antego will handle their product returns, but if you purchased them from us, please communicate with us to most efficiently handle your return and refund.

Please get confirmation from us before shipping a return.

For the majority of purchases made on our website, the return address to use is:

iGoPro Lawn Supply

11509 AA Hwy

Foster, KY 41043

Please email us with the name on your order and/or order number with the reason for your return. 

We need to be aware of your return to make sure it is properly handled.  Some returns may not use the Foster, KY address above. 

If a return is shipped to the incorrect address, we are willing to assist if possible.  This is determined on a case by case basis.

Returns and refunds are handled in 1 of 2 ways, depending on the reason for the return.

1) Your order arrived as advertised and undamaged, but you wish to return for any reason (doesn't fit your application, change of mind, etc).  In this case, your return will be handled in this manner:

You are responsible for purchasing a return shipping label from the carrier of your choice.  Send the product back to us for a refund.  More details below.

Shipping charges for items shipped to you and for returning items are your responsibility unless the reason for the return was an error made on our end (Examples: the wrong item was shipped to you or the information provided in our listing was not accurate).

Email us at admin@igoprolawnsupply.com once you have the tracking number for your return so we can process it quickly when it arrives back at our facility.

Items returned in new condition may incur a restocking fee; it is our discretion whether a restocking fee is applied.  Items returned in new condition will receive a maximum restocking fee of 25% of the item's price.

Refunds will be made once the returned item has been received and inspected.

We will notify you via email once the return and refund have been processed. Please allow 14 days from the date we receive the order for the credit to be processed back to your account.

Actual shipping and handling charges (there is no such thing as 'free shipping') will be deducted from the product credit unless the return is a result of an error made by us.

2) If the reason for the return was the result of an error made by iGoPro Lawn Supply, your return will be handled in this manner:

Email us at admin@igoprolawnsupply.com and let us know the issue.  Please attach images of the items you received and any packing slips that may have been in the box.

If the error is made on our end, you will receive a full refund of your entire purchase price and will not have to pay for the return shipping label.

Once we receive your email, we will quickly investigate the issue.  If we confirm we made an error, you will receive a free return label via email.  Please package the item carefully inside the box before sealing it.  Attach the provided RMA/RGA label to the box and drop it off at the shipping carrier of the label (USPS, UPS or FedEx).  Some of our return labels will have QR codes you can scan to have the carrier pick the package up from your location for convenience.

Your refund will be issued once we see the return is in possession of the package per the tracking number if you have provided us with the info and pictures we need to be able to issue the refund at this time.  If not, your refund will be issued once your item is returned to our facility and inspected.  

Email us at admin@igoprolawnsupply.com and a representative will give you the necessary return goods authorization (RGA/RMA). They will also give you instructions regarding the location where you should return the item.

Refunds will be made once the returned item has been received and inspected.

We will notify you via email once the return and refund has been processed. Please allow 14 days from the date we receive the order for the credit to be processed back to your account.