Política de envío

Shipping Policy

Updated on  12/6/2022

1-3 day shipping time clarification

Orders over $250 and placed by 2:00 PM EST are shipped that same day whenever possible.  Unforeseen events could cause an order to ship out the following business day.

The '1-3 days' are business days.  We consider our job to get your package to the postal service as fast as possible.  Once it is in their hands, they are in control.

We are located in Northern Kentucky, just south of Cincinnati, OH.  We also have a warehouse with products in OH and GA.  We only market our products east of the Mississippi River.  Most of the eastern portion of the US is a 1-3 day route for all postal carriers with some remote and sparsely populated areas being an exception.  We cannot be held responsible for errors or delays made by postal carriers but are willing to help with any issues if they do arise if possible.

How much is shipping?

Free - For all orders $250.01 or more before tax and after any discounts that can be fulfilled via traditional postal delivery.  Orders requiring freight delivery may incur additional fees.

or

$14.95 Flat-Rate - For all orders under $250 before tax and after any discounts.

*Our free shipping minimum and flat-rate shipping cost raised slightly on 5/11/22 due to increased fuel costs causing the postal carrier rates to also rise.  Thanks for understanding.

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Shipping to Canada & Other Countries

We are happy to ship worldwide.  We do not have our store set up to accurately calculate international shipping rates.  Please email us with the items you'd like to order and your shipping address so we can provide you with shipping quotes from USPS, UPS, FedEx, or DHL.

admin@igoprolawnsupply.com

Local Customers - If you are in the Greater Cincinnati/NKY area, we do offer local pickup

Please call us to schedule your local pickup and have us create a custom invoice for you without any shipping fees.

We have many items in stock at our location in Edgewood, KY, but some products are in warehouses in Ohio and Georgia.  We always stock RBG 712 blade grinders and accessories and the Proslide XT, GoSlide, GoSlide wearplate, and all Proslide XT replacement parts.  Anything that we do not have at our Edgewood location can be available for free pickup within 1-3 business days.

Call Ryan at (859) 414-4839 for availability.

Why is shipping $14.95 even on small, light items?

Shipping under $250.01 is $14.95 because it has to cover the cost of the postage, the cost of the box/envelope it was shipped in, the cost of packing material, the cost of warehousing the item before it was sold, and the cost to for an employee to process your order.

Any orders under $250 may have up to 3 days of handling time before it is shipped.  This is so we can move the product from one facility to another to reduce the actual cost of the shipping so sales under $250 can be profitable.  We cannot lose money on low-dollar amount sales.  Thanks for understanding.

We also do not work 'shipping fees' into our pricing like many of our competitors do!

Thanks for understanding.

FYI - Our store was made for lawn care companies, farms, small engine repairs, and the like.  We are happy to send a homeowner a single part too.  Most orders we receive qualify for free shipping.  

If you price check, you will find we often have the lowest price even when shipping is taken into account.

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Thank you for visiting and shopping at iGoProLawnSupply.com. The following are the terms and conditions that constitute our Shipping Policy.

We use FedEx or UPS Ground to ship most orders.  USPS may be used if you are ordering small/light products such as Proslide XT replacement parts.

Shipping to Canada

We are more than happy to ship orders to Canada.  Please email us with your address and the items you would like to purchase.  If your order is over $250.01 and we are offering free shipping over $250.01 in the US, we will discount your shipping as much as possible.  Shipping to Canada cannot be free due to the additional costs and fees associated with international shipping.  Thanks for understanding.

Email us your name, address, and what you would like to order.  We will send you back a link to click and complete your purchase with your custom shipping quote.

Email: admin@igoprolawnsupply.com

Domestic Shipping Policy

Shipment processing time

All orders are processed within 1 business day. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Delivery delays can occasionally occur and are out of our control once UPS or USPS is transporting your order.

Shipment to P.O. boxes or APO/FPO addresses

iGoProLawnSupply.com ships to physical addresses within the United States of America.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

iGoProLawnSupply.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

iGoProLawnSupply.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside the U.S. without speaking to you first.  Some of our vendors are willing to ship items outside the U.S.  Please email admin@igoprolawnsupply.com with your potential order and your address so we can determine if we can ship the items you want or not, and if we can, we will also provide you with your shipping quote.