FAQ (Questions & Answers)
General Questions (Most Common)
How long have you been in business?
We started selling parts in 2017.
We are an LLC taxed as an S-Corp in the state of Kentucky. Lawn Crack, LLC is our parent company. iGoPro Lawn Supply is a dba of Lawn Crack, LLC.
Do you sell OEM parts?
We do sell OEM parts.
We also sell aftermarket parts.
Any aftermarket part we sell is guaranteed to be a direct replacement for the OEM part numbers it states it replaces. We also guarantee that our aftermarket parts will fit and function as well, or better, than the OEM part.
'OEM' parts are often over-rated, over-priced, and outdated. This is not always the case, but often is. 'OEM' stands for Original Equipment Manufacturer. More often than not the 'brand' of your mower is not the 'manufacturer' of the parts on that mower.
We recommend you consider aftermarket parts for all parts with the exception of engines, transmissions, and PTO Clutches. We do believe you will find the aftermarket part for any other type of part is just as good or better than the OEM and will cost less.
Are you an authorized dealer?
Yes, we are an authorized dealer for a number of brands and distributors*.
Lawn Crack is our brand.
We are an authorized WorldLawn lawn mower dealer.
We are a dealer for the following distributors:
- Rotary Corporation
- Stens
- A&I Products / Sunbelt Outdoor Products
- Hayward Distributing
- Carswell Distributing Co.
- Small Engine Distributors
- Rubber Track Solutions
- MITCO (Mitchell Industrial Tire Co)
*Distributors only sell to their dealer network.
We are also an authorized dealer for Novae Corp (GridIron Custom Tool Storage), Bradley Mower Sulky, Schaeffer's Lubricants, and StrikeHold.
Ordering
What are your payment options?
We accept all major credit cards and debit cards (Visa, Mastercard, American Express, and Discover).
We accept Apple Pay, Google Pay, Amazon Pay, Shop, and PayPal.
You may be able to pay over time using Shop Pay or PayPal if you'd like, and see those options available to you on the checkout page.
Why will your website not accept my payment?
If you are receiving an error message while trying to checkout, please make sure that the billing address matches the payment method you are using.
If your shipping address is different than your billing address, you will need to enter your billing address to get your payment to validate.
Our website uses bank-level security encription for your protection.
Can I cancel my order?
If your order has not been processed by the time you contact us to request cancellation, we can cancel it and issue a full refund.
If your order has already been processed, it cannot be canceled, but it can be returned per our return and refund policy.
Returns, Refunds & Exchanges
Do you accept returns?
Yes, we accept returns for products if they are still in new condition.
If there was an issue with your order caused by us or the shipping carrier, please contact us for assistance so we can make it right.
Returns received in new condition are eligible for a refund per our policy.
How are refunds handled?
It depends on the 'reason for the return.'
If we were the reason for the return, we would provide a complimentary return shipping label and issue a full refund as quickly as possible. An example would be that we accidentally shipped you the wrong product.
If you (the customer) made a purchasing error that requires a return, we can refund the price you paid for the product, minus any shipping costs we incurred to fulfill (and/or return) your order. Depending on the time required to process your order and return, a restocking fee may be charged to cover those costs. Our goal is to break even on returns that were outside of our control.
More details are found in our return and refund policy, located at the bottom of almost every page on our website.
Shipping Questions
When will my order ship?
99% of our orders will ship the same day they are placed if we receive the order by 2:00 PM EST Monday-Friday.
There is still a good chance your order will ship the day it is placed if we receive it by 4:00 PM EST Monday-Friday.
In rare cases, some orders could ship 1-3 days after they are placed.
How much is shipping?
Orders below $350 before tax & shipping is $13.95.
$13.95 is our 'flat-rate' shipping and handling fee - no matter what is on the order, if the shipping address is within the US-48, the total cost for the shipping label, box, packaging and warehousing/labor is just $13.95.
Orders $350 or more before tax & shipping qualify for Free Shipping.
Nothing is charged for shipping and handling for order $350 or more shipping to an address within the US-48.
WorldLawn Lawn Mowers
WorldLawn lawn mowers are free to pick up from our Foster, KY warehouse.
We can ship complete lawn mowers but will need to provide you with a freight quote. To request a quote, please let us know which mower(s) you would like to order, your shipping address, and if you will need lift-gate service. Mower freight ranges from $150-$500 per mower depending on which models are ordered and the destination.
International Shipping
If you are not located within the US-48, email us with your address and order details so we can provide you with shipping rates and options for your consideration.
How long will my order take to arrive?
Most orders will be delivered within 1-3 business days.
Freight shipments may take a couple days longer to arrive.
Some orders may take 3-5 days to arrive. We are located in Kentucky.
Orders shipping to the West Coast could be a 4-5 day shipping route for USPS, UPS, and FedEx.
Depending on the mix of products on an order, there is a chance we will need to transfer some products on your order to another warehouse. Warehouse transfers can delay the shipping 1-3 days depending.
Once a package is in the possession of a shipping carrier they are responsible for the timely handling and transport to you. Our goal is to get your order to the shipping carrier as quickly as possible.
What shipping carriers do you use? (Packages / Ground Shipments)
Most orders will ship with FedEx or UPS.
Some small, light items may ship with the Post Office. We try not to ship with the Post Office whenever possible.
FedEx and UPS have contracts with the Post Office to 'perform the final delivery' for them. Rarely does a local Post Office fail to deliver the final leg of a UPS or FedEx shipment.
What shipping carriers do you use? (Pallets / Freight Truckline)
Most palletized orders will ship with FedEx Freight, SEFL, or R&L Carriers.
Rubber tracks will most often ship with FedEx Freight.
Most freight shipments will arrive in 2-5 business days. Your order will be processed immediately and sent to the freight carrier. We then rely on them to pick up the pallet and transport it to your location so transit times can vary based on variables outside of our control.
Get in touch
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